Account Manager

Willoughby is seeking talented and qualified people to help us grow our San Francisco Office. At Willoughby, everyone from an intern to a partner is encouraged to lead and beat a new path. No drama mamas! If you are looking to help us push the limits of our brand and those of our clients, let’s talk!

This person is responsible managing client projects, keeping them happy and growing revenue. We seek outgoing individuals with a mind for delivering great service and bringing business back for more. You will support our creative team and serve as liaison between them and the clients.

You will work closely with our SF principal, designer and our team in Kansas City to ensure objectives are met, deadlines are met and that we stay within budget.

Candidates should have at least three years of experience in account management or coordination. Eloquent communication, writing and presentation skills are a must. This position is also responsible for developing and executing a clearly defined social media strategy and responsible for evaluating, planning, organizing, managing and contributing to all social media channels.


  • Daily communication between clients, project leaders and designers
  • Ensure that deadlines for clients and internal projects are met and align with strategic direction
  • Edit and proofread internal and external communications
  • Oversee workflow and billing for key clients
  • Provide strategic support for projects by assisting vision sessions, creating brand audits, researching competitive landscapes and writing reports derivative of the findings
  • Manage and implement web and social media strategies to achieve Willoughby’s marketing goals
  • Strategy and Communication majors preferred


  • Experience in workshop facilitation
  • Experience in Brand Strategy

We’re a nimble and creative group seeking a flexible, pragmatic team player who shares our values and will work to leave no person left behind. We do what needs to be done to deliver the highest level of service and creative to our clients.

Smart, passionate, and qualified applicants should e-mail their resume and a cover letter. No PDFs over 4MB please. Only select candidates will be contacted.